Privacy Policy

At Luume, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

Account Information

When you create an account, we collect your email address and name via Google Sign-In. We use Firebase Authentication to manage your account securely.

Conversation Data

Your conversations with AI models are stored securely in our database to provide you with conversation history and continuity. We do not use your conversations to train AI models.

Usage Data

We collect anonymised usage statistics to improve our service, including which features you use and how often. This data cannot be used to identify you personally.

How We Use Your Information

• To provide and maintain the Luume service
• To process your AI conversations through third-party providers
• To communicate important service changes
• To improve our product and user experience

Third-Party AI Providers

When you send a message, it is forwarded to the AI provider you have selected (e.g., Anthropic, OpenAI, Google). Each provider has its own privacy policy governing how they handle your data. We recommend reviewing their policies directly.

Data Security

We use industry-standard security measures including encryption in transit (TLS) and at rest. Your authentication tokens are stored securely on your device. Our infrastructure runs on Google Cloud Platform with enterprise-grade security.

Data Retention

Your conversation data is retained as long as your account is active. You can delete individual conversations at any time. If you delete your account, all associated data will be permanently removed within 30 days. Content that is subject to a legal hold or active safety review may be retained for the period required by applicable law (GDPR Article 23).

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request a copy of your personal data

Cookies

Our website uses essential cookies for authentication and session management only.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or your data, please contact us at privacy@luume.app.